Okay, let's get this straight for you to understand.
First: All the mods are volunteers. We do not work for Funcom, nor are we part of their Customer Service. We're basically players with extra duties on the forums.
Second: I was quite obviously talking about Saturday and Sunday, during which you seemed to be waiting for an answer.
Now, a friendly advice: sarcasm is best when used lightly. Keep that in mind, and don't forget to abide by the Social Guidelines.