One of the mods suggested I post here so I will try.
I have already sent a request to FunCom support last week and no answer yet.
I re-loaded the game onto a new lap top after not playing for a year or more. The game is running great but everything I had bought on my account is gone along with all of my toons.
I don't mind the characters because I wanted to start fresh ones but:
I had bought Turan, Savage Coast starter pack, and worst of all... I loaded the game from my Rise of the Godslayer disc so obviously I had paid for a hard copy of that. The only thing showing in my claims is a Blue mammoth and associated bag (which I can not claim the bag). I tried entering the code from the Rise of the Godslayer disc but that did not work either.
I want to get all of my paid stuff back but no luck so far. I will probably re-sub after the subscription re-vamp but not if everything I have paid for is lost. Honestly I'm enjoying the game more (new computer helps) so I hope to get this fixed.
Has anyone else had this issue and what is the fastest fix? /petition? Like I said I sent a customer service ticket over a week ago.