Originally Posted by
Roragar
Having a bit of a tussle with customer service over this & just wanted to see if anyone else has had this issue or if im going bonkers.
Pre anniversary I had 10 toons on my account & with the anniversary event had the free slot open (11th) so created a new toon straight away.
Now yesterday I was going through old toons to merge mats & I couldnt find my oldest toon so thought it had just vanished, anyways a quick response from customer service said its there but locked so after messing with the old-new/A-Z he pops up but then another toon is missing from the list.
Long an short of it is customer service is saying I have 11 toons with 10 slots but im arguing back thats not even possible as the create toon option is only there when you have an open slot so how the hell did I create 11 toons with 10 slots(which were all full)
Even when you havent unlocked a char it still shows up just with the padlock symbol so them saying that makes no sense.
Just seems to me that the anniversary slot vanished but they are 100% sure i created 11 toons on 10 slots, if so how the fck did i do that??