Arishanya posted this reply to the same problem in a post made in the technical issues
If you are typing in your correct user name and password (case sensitive) and it is still not allowing you to log in, you will need to contact Customer Support.
Please email
account@ageofconan.com for all account specific issues and
support@ageofconan.com for all other issues.
As account and support issues are a private matter, the thread will now be closed. Always review over the Social Guidelines before posting on the forums.