One guildy deleted his main character by mistake over 5 days ago now, emailed support and got some automated reply but he's heard nothing more since then. Does anyone know how long this procedure takes?
Thanks.
One guildy deleted his main character by mistake over 5 days ago now, emailed support and got some automated reply but he's heard nothing more since then. Does anyone know how long this procedure takes?
Thanks.
As far as I know, a deleted character can be retrieved within and not later than 30 days after the delete and it take aroud half hour (do it need few minutes on one database but they ask you to not log for half or one hour, cant remember precise time), onestly is possible ask it to one GM in game, no need write on support, at least for my friend was one GM to save him, he asked to logoff and half hour ago when he logged in he had back his toon!
Last edited by zujilin; 20th July 2017 at 13:43.
Victory or Death
Hey, thanks for that Zu. I'll let him know when he comes online.
Funcom's small Customer Support team is swamped with Secret World: Legends issues, so they have delays of many days for petitions and emails.
Maybe it's time to start delaying my subscription then.
Petitions are answered more quickly than e-mails, but have the limitation that they can only be used for in-game issues (i.e. not payment or account issues).
As this is an in-game issue, he should petition rather than e-mail in. It'll still take a while as they're swamped over in CS, but it'll be better than waiting for the e-mail.
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Last edited by krippa; 21st July 2017 at 15:48.
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