They care so much that they didn't invest in this game years now :P
I can bet actually that even if the "heads" / "board" of the company even asked the employees they would tell them a shitload of problems, that the community is giving feedback, while the company ignores it.
I can also bet that if they actually invest money in this game, they would generate way more money then the failed investments like lego and what not...
Funcom needs to learn that marketing and support of good product is the core. If AOC and TSW are basically generating profit, then ****ing invest in it, don't ignore it and give it minimum -> that will piss of the community in AOC and TSW and that leads to slow but certain death of the game, due to abandonment of players that are unsatisfied with the development process.
Learn ---- Agile development ---- or leave the market.
Focus what's making money by looking at statistics.
In short this is FC:
https://www.youtube.com/watch?v=wz-PtEJEaqY