Do failed payments ever go thru ?
I have been having fun with the funcom payment system.
Tried my paypal, but I was told by guild members and others that has never worked, in fact I have 2 guild members that are playing a different game because they cannot get it to work. So anyways I deleted the paypal payment info and went and put $200 on a visa prepaid and guess what that failed as well....so I broke down and put in my creditcard info but the failed payment still won't go thru. does it ever go thru, I am scared to resubmit for more funcom points because a system this poorly designed would probably then send both thru and double charge.
Also, I contacted Paypal and they watched as I did the preapproval process and they said what is coming from Funcom SARL is just short of a joke with some jibberish attached to it and they said to find a different method of payment.
So will the failed attempt go thru and if not do I dare try to resubmit and risk getting double billed.
Oh, is that true? On Payment and CS
Now let me tell you a story that will show you that the credit card payment system does function - and never forgets anything.
Oh yes, and how truly great and efficient that Customer Support of yours works! Congratulations!
I am playing AoC since 2008. In 2014 I took a break from premium membership and just occasionally played the free version. On 19th January 2016 I decided to return, so I logged into my account and selected a 3-month membership for EUR35.86 and entered my credit card details. To my big surprise, my card wasn't debited for that amount but for EUR98.60 instead - for playtime from 27.09.2014 to 22.09.2015 (!)
I wrote to Customer Support:
My AoC account exists since 2008, and after a long absence I activated to Premium again today. To my big surprise, after selecting the 3-months option and entering my credit card details for payment, I was debited EUR98.60 for the play time 27.09.2014 until 22.09.2015, resulting in my account still being frozen. Many thanks for that. Can you please undo this, refund me the payment, debit the correct EUR35.86 and activate my account from today, 19.01.2016, onwards. Thanks!
I did not receive a reply from Customer Support, but hours later my credit card was debited for another EUR35.86.
I wrote to Customer Support again (quoting my first message):
Meanwhile you have also debited the EUR35.86 and correctly activated the game time from 19.01.2016. What remains to be done is REFUND EUR98.60 back to my credit card. Thanks.
Yesterday I wrote again (quoting my earlier 2 messages):
Waited 4 days without getting any feedback whatsoever - what happened to "we will try to provide feedback within 24 hours"? Just f*****g REFUND the unjustified debit for EUR98.60!
Today, day 5 ... still waiting for a reply.
I was always a supporter of AoC and still think that it's a great game. However, with a Customer Support like this you really deserve to die!
Quote:
Originally Posted by
Anzu
You have to contact Customer Support for problems with your account and the billing system.
It's holiday season in Hyboria again :)
Sorry - I wasn't aware that Jan 19, 20, 21, 22, 23, 24, are all CLOSED DAYS for you guys ...
Quote:
Originally Posted by
Anzu
You will have no reply on closed days, as should be obvious. Try sending a PM to Odonoptera. And I maintain that the forums can not help you with billing problems.