Offre d'emploi : Customer Support Representative

L'anglais étant requis pour la position, cette offre restera en anglais.

Funcom is currently on the lookout for fluent French speaking customer support representatives for our office in Zurich. The position reports to Funcom's Customer support Manager; with responsibility for the roles of customer support (in game/email/billing) and community building to provide world class support of our products (MMORPGs and Mobile supports).

Funcom can offer you an energetic working environment filled with highly skilled and dedicated colleagues. We focus our energies on making the best computer games ever. Other keywords are continuous learning, self-development both personally and professionally, as well as competitive result-based reward systems with focus on effort and performance.


Required knowledge:

• Fluent French skills, both written and oral
• Candidate must have excellent written and oral communication skills
• Knowledge of Customer support policies, techniques, and procedures
• Highly organized
• Good people skills
• Self motivated with a strong work ethic
• Flexibility with scheduling

Preferred knowledge:

• Knowledge of and enthusiasm for MMORPGs
• Knowledge of working in a global thinking environment
• 2 or more year's customer support experience within the online computer games entertainment industry
• Above average IT skills
• Practical familiarity with French culture

Common for all positions, you need:

• to have a passion for games
• to relocate to Zurich
• to have good English written and oral skills
• to be able to work in (large) teams

Please apply in English. Attach your resume and cover letter. Please allow a few weeks processing time.

Job type: Contract
Working hours: Full-time
Working days: Day
Application deadline: As soon as possible
Expected Start Date: As soon as possible
Location: Zurich, Switzerland
Home page: http://www.funcom.com

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Bonne chance à tous :)