craig morrison was the man to come in and quickly fix things. he got rid of gem stacking, improved server stability, memory leaks, bridged low-level content gap with ymirs pass and commons district, quickly added progression system for pve and pvp, etc.
but yeah, Craig shouldn't have remained in the game directors chair for as long as he did. once he stabilized the game (which he relatively did) he should have been forced out. Craig was a guy who played it safe, he didn't want to think outside the box and take chances which is what i'll always give Gaute Godager credit for.