I sense a lot of confusion among F2P players when they decide they wanna go premium. There is NO offical site and/or source with a FAQ or a simple guide for these people.
Paying monthly sub + buying RoTGs + Turan seems natural for veterans but for newbies its a mess...
So..some Funcom representative should at least make a sticky thread here on forums with "how to..."
It's your business after all.