I submitted an e-mail ticket on July 10th in regards to a billing issue and have yet to hear back from Funcom. It's been 4 business days. Below is a copy of the confirmation e-mail with my ticket number :
Thank you for contacting Funcom Customer Service. We have received your request ticket and have given it the ID of "[Funcom Support #902939]". Please include this ID in all future correspondence regarding this ticket. If you have any additional information to add to your ticket, please reply to this email. In most cases you will get a personal email response from one of our representatives within one business day. If you have solved your issue and need to delete your ticket click here: Close Ticket