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Thread: Availability of Customer Support services & hours (Updated)

  1. #1

    Funcom Availability of Customer Support services & hours (Updated)

    Hi all!

    We’d like to keep you all updated about a couple of changes to Customer Support services coming up in the next week.

    First up, the Live Chat service will no longer be available beginning Monday, January 11th. We’ll continue to offer E-mail support services via our help portal at http://help.funcom.com/ for all account, billing, and technical issues.

    For all In-Game support requests, please continue using the “/petition” chat command from your in-game chat window.

    Next up, there will be an adjustment to Customer Support hours.

    Update: All support services will be available from 8:00 AM EST / 13:00 GMT to 11:59 PM EST / 4:59 GMT.

    As always, our staff will work to resolve your issues as quickly as possible. Thanks for your attention, folks!
    FuncomAndy 'Odonoptera' Benditt
    Community Manager
    Twitter: @AndyBenditt


    Age of Conan Website | Social Guidelines | Customer Service

  2. #2

    Funcom

    Update: All support services are now available between 8:00 AM EST / 13:00 GMT to 11:59 PM EST / 4:59 GMT for all days of the week.
    FuncomAndy 'Odonoptera' Benditt
    Community Manager
    Twitter: @AndyBenditt


    Age of Conan Website | Social Guidelines | Customer Service

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