You're right. If you ever made maps for a game yourself, you'll know that it is perfectly doable "on the side". They should have a whole drawer of maps already. The only reason i can accept why they are not doing it (for any aspect of the game...one person working only 1 day a week can put out far more and fix far more than is actually done) is:
- a really really bad and buggy editing software
- they are not allowed
In both cases they will probably never tell the truth to their customers while still in the company
They might also suffer from the "high goals, no output syndrome", where you put "important priorities" so mugh higher than anything else, that actually nothing is done anymore and the lower priorities get piled up and block your spirit.
Suggestion:
-Do a map routine as with daily quests, where you put a "mini of the day" map signable. Maps could range from copies of
- silkroad pirate island
- tesso tunnels
- slaughterhouse cellar
- xibalaku (this will make spawncamping a tad harder!)
When this works and your editor allows it, you can make player competitions and add those maps to the routine, if their fit the minimum standard.