Lost "can only have one" items

[Civilix]

Even worse the GMs are not equipped to handle the real problem *sigh*

And to bring on even more laugh/cry situations:

In the thread 'Sezmra, what is done about the lost items?' they ask for feedback...problem is thread is closed...

Laugh or cry...you decide.

[pekka]

Don't get 2 of the same canonlyhaveone item and you will be safe.
Esp. watch out for milestone symbols in khitai groups.

[Nusquam]

Guys, I have just had a meeting with the DBA to get a handle on exactly what has happened, why and what the procedure for fixing it is.

This was a fix (not a patch but a database script) for the duplicate items bug that we saw after the merge. The fix was unfortunately a bit too aggressive and deleted some items from players who should legitimately have them.

There is, however, no way to miraculously restore those items perfectly, because there were many people with duplicates and many of those items were being used to exploit.

If any of your characters are missing items, you will need to submit a petition to the GMs who will be able to return the missing items. We will need to process this manually and I apologise that there will be some delays as the queue for GM support will be longer than usual.

Finally, I'd like to stress that this affects a relatively small percentage of the population. We should be able to clear this up quickly with a little patience and perseverance.

Sincere apologies to anyone and everyone this affects. We are reviewing how this went wrong and updating the operating procedures accordingly.

[Texan615]

I'd like to know why anyone signed off on an untested patch like this. This bug/exploit/whatever that was created after the merge affected gameplay very little. It's not as if people found a way to repeatedly get the Entity's box to spawn. Worst case, a few people may have gotten a faction ring or one of the T4 talismans that are one only. Hardly gamebreaking, and something that could've been patched easily in a future update after it had been appropriately tested.

Yet for some reason they felt the need to not only rush a patch to the live server, they did it while the server was up and running.

We've had the rez window bug for months, and there's been nothing done to address it properly, and that is a bug which can dramatically affect gameplay.

Some people said last night after not getting a quick fix, "I'm done". A few logged off nerdraging. FC's response? Have the forum manager tell people to make petitions, which, given the small # of GMs, means it would take weeks to resolve this thoroughly.

Exactly. How is having 2 Death's Wards or 2 Chthonic Nightmares so gamebreaking that they have to ninja patch a "fix" and end up causing a clusterf*ck of damage? Not too long ago, Funcom took away the "can only have 1" restriction on some Khitai weapons, why didn't they also do the same for Death Ward, etc?

I have 1 toon that had a 90% full Coffer of Nullity bag wiped out, and 3 more toons that got flagged for having 2 Chthonic Nightmare rings but in the fix also had their Keeper High Priest rings taken away.

Almost everyone in my guild has been affected by this "fix" on at least 1 toon, so the amount of petitions Funcom must have gotten in the last day must be staggering. I don't see how they can expect the GM's to answer adequately the thousands of petitions they must have, many affecting multiple toons on accounts. They should really do a roll back if they can otherwise it will take a ton of time for this to be resolved and I have serious doubts as to it being resolved satisfactorly. In the meantime, if they take too long, or do a poor job restoring items, people will just leave the game.

And another thing I find funny, is that you can still claim multiple Chthonic Nightmare rings, so Funcom still hasn't even fixed the issue.

[KullOfValusia]

I'd like to know why anyone signed off on an untested patch like this. This bug/exploit/whatever that was created after the merge affected gameplay very little. It's not as if people found a way to repeatedly get the Entity's box to spawn. Worst case, a few people may have gotten a faction ring or one of the T4 talismans that are one only. Hardly gamebreaking, and something that could've been patched easily in a future update after it had been appropriately tested.

Yet for some reason they felt the need to not only rush a patch to the live server, they did it while the server was up and running.

We've had the rez window bug for months, and there's been nothing done to address it properly, and that is a bug which can dramatically affect gameplay.

Some people said last night after not getting a quick fix, "I'm done". A few logged off nerdraging. FC's response? Have the forum manager tell people to make petitions, which, given the small # of GMs, means it would take weeks to resolve this thoroughly.

This is a failure of whoever was leading/supervising this patch. I would say keep calm and see how FC handles this. If things aren't restored by the weekend we have a serious problem. All my toons lost a chunk of their gear but its just gear... so lets be patient(I know many of you have missed raid times.)

[Civilix]

(...)

Thank you for the answer and information.

I fear things will not be fixed quickly, but when i get a hold of a GM(have waited 18+ hours now) what can i expect from him?

I have played the game for over 5 years now, and i pretty much have all of the khitai "can only have one" items, in addition to special event items, things from the money-shop, quest reward items, plus probable more items i have no chance of obtaining again without the help of a GM.

Will the GM restore all these items for me?

Because i am still worried that GMs dont have clear instructions.

[sezmra]

Our GMs are in the know regarding the situation and will be able to assist you at their fullest capacity. Be sure to provide as much information as you can when they contact you.

It may take some time, but they are happy to help everyone affected.

[Nusquam]

Thank you for the answer and information.

I fear things will not be fixed quickly, but when i get a hold of a GM(have waited 18+ hours now) what can i expect from him?

I have played the game for over 5 years now, and i pretty much have all of the khitai "can only have one" items, in addition to special event items, things from the money-shop, quest reward items, plus probable more items i have no chance of obtaining again without the help of a GM.

Will the GM restore all these items for me?

Because i am still worried that GMs dont have clear instructions.

The GMs should be able to restore everything. And yes, the queues are longer right now absolutely. Your history of items won't disappear though, even if it takes you a few days to get contact, so you can rest easy knowing that it will be resolved when you do get a GM.

Edit: Fine Sez, be quicker than me...

[Anubium]

How are the GMs going to fix things when players don't remember all the things that were lost?

My major items were one of the dragonspine flutes, two to three deaths wards rings, three social puppies pets

And again...you can still /claim multiple chthonic nightmare rings AND equip them...so is Funcom going to do this again? I don't know if any other /claim item is usuable or not, I did the purple rings for giggles and it hit all my characters. Some of the things like yag stone aren't really important but the banes were removed? That's going to make going to vistrix a bit tough, isn't it?

What else got lost? Fireworks, totems of origin...I can /claim all of those I want...but this is really bad. I waited over 11 hours for a petition answer, updated it for at least four characters and finally logged out to go to bed.

How many subscribers are going to get disgusted with this episode, when you wait forever and don't get everything fixed (see previous posts)?

[rowdy88]

so how many hours are we to wait for a GM to fix this?