Membership, not?

[Halfdead]

So support emailed me back...

Good Morning,

Our apologies for the inconvenience but before your payment can process
we need to verify your information.

Please provide us with a .jpg image of both your Photo ID (Drivers
License or Passport) and your credit card. Please block out the unique 8
middle digits of your credit card to protect your private information.

Once we have received this information we will manually review it and
make a determination at that time on whether to process your payment or
not. If your payment is verified and your payment clears, you will be
able to log in and play. If your payment is not verified or does not
clear, you will not be able to play.

Thank you for your patience and understanding.

Regards,

GM Sojourn
Billing Support Lead

Funcom Customer Service

+ my account was banned.

WHYYY NUNU WHYYYY

Unfortunately, this is typical Funcom logic. Multiple people in my guild have had to do this exact situation when "time" is added to the account but the payment fails, and ends up in the account being banned.

They ban you for a payment problem, but you can't pay because you are banned so there's no way to fix the root problem.

There is no way around this except for doing what they ask.

I recommend next time Game Time Cards or Paypal. Then there is no way they will ever see your credit card and cannot ban you if the Paypal doesn't go through.

[Mysliwski]

Well, i send them all what they requested, but i feel quite insecure sending them that kind data.

[LotsWife]

Well, i send them all what they requested, but i feel quite insecure sending them that kind data.

you did cover up the numbers on the CC right? And I've had no troubles from doing the same thing a year or so ago.

[Mysliwski]

I did covered 8 middle numbers.