Hi, so i got a problem. I just payed for "Membership 1 Month Recurring
", and it says: "Membership valid until somthing-something ". But in game i am still a free2play user. How to fix it?
Results 1 to 10 of 14
Thread: Membership, not?
-
3rd September 2013, 03:39 #1
Membership, not?
-
3rd September 2013, 08:06 #2Member
Log to your account and contact customer support.
Originally Posted by Mysliwski
confessions of a keyboard turner / i'm just a fanboy
-
3rd September 2013, 08:14 #3Member
It takes from 15 minutes to 24 hours to synchronize the profile and game data. Usually, it is just 30 minutes.
- Remove daily rewards and the raid finder;
- remove membership bonuses;
- disable PVE XP for daily challenges;
- remove WBs forever on Crom;
- slow down the AA gain;
- lower the PVP XP gain or remove the streak system;
- remove AoE looting;
- add the missing mobs back to Khesh., F. of the Dead, and Eigl. Mount.;
- fix the 250+ms ping;
- take the key away from Saddur;
- revert T3, T3.5 (10.21.15), T4 (10.21.15), and GGG changes;
- remove energy and add skills (like taunt) back.
-
3rd September 2013, 13:57 #4Member
Also restart the client.
Emirri - Dark TemplarNaerri - Herald of Xotli, Arrienne, Argene, Barbeena, Conqubinne, Shaniz, Shinzei, Laylani and Dorela
-
3rd September 2013, 15:08 #5Member
all of the above ^
-
3rd September 2013, 16:12 #6
So support emailed me back...
Good Morning,
Our apologies for the inconvenience but before your payment can process
we need to verify your information.
Please provide us with a .jpg image of both your Photo ID (Drivers
License or Passport) and your credit card. Please block out the unique 8
middle digits of your credit card to protect your private information.
Once we have received this information we will manually review it and
make a determination at that time on whether to process your payment or
not. If your payment is verified and your payment clears, you will be
able to log in and play. If your payment is not verified or does not
clear, you will not be able to play.
Thank you for your patience and understanding.
Regards,
GM Sojourn
Billing Support Lead
Funcom Customer Service
+ my account was banned.
WHYYY NUNU WHYYYY
-
3rd September 2013, 16:21 #7Member
So you still have a pending payment? That kinda changes the whole issue Originally Posted by Mysliwski
confessions of a keyboard turner / i'm just a fanboy
-
3rd September 2013, 16:23 #8
Yesterday it was Approved, now is failed. wtf?
-
3rd September 2013, 16:23 #9Member
I have had to do this before to get my old Anarchy online account merged with my New account so that TSW, AOC & AO account was all under one account. I have not had my account banned before, but they will ask for a Picture of your ID and Card. just do as they ask and all will be well it might just be a day or 2.
If you would have waited the 30mins to 24hr's for your account to proccess as normal and update your account to a membership status then you would not have had to do this. I know sucks but at least they are being carful and making sure that the account and your Credit Card are not highjacked right.
-
3rd September 2013, 16:33 #10
ok! Thank you.
