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i've figured it out, this can be closed.

I have had my account "ImKeyveLamar" since 2013. I am in good standing, however, I cannot receive the free level 80 character boost on my new character. I am given no option, whatsoever. What should...

I have tried all of this yet I cannot claim anything, I see no option anywhere whatsoever. It even asks me to purchase it in the Item Shop although I have had this account since 2013. Any help?