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I renewed my Membership for another 12 months with the new sub offer.

Please make sure that the Member Loyalty Rewards work out to one every 180 days since the inception of Member Loyalty Rewards...

The single dev that post on these forums mentioned that the next set of Member Loyalty Rewards should go out with the big patch that's coming for the Saga of Zath server. According to the pop-up...

You're welcome. Funcom now knows that the stark fist of the BBB will descend from the heavens and smite them should they stray from offering Members timely Loyalty Rewards.



In my complaint to...

But the new Loyalty Reward isn't anything to sneeze at either. I'm surprised that no one else complained before I did. Maybe I am the last paid subscriber. :)

"Your response to this complaint has been recorded, and will be reviewed by BBB. No further action is required of you at this time. Click here to print a copy of your response."
...

Or else the BBB storms Funcom's offices in Durham, crushes them, seizes their gold, and rides their horses.

"We are waiting for the business to respond. They have until September 25, 2017 to respond to this complaint."

Funcom has been BBB Accredited since 2009, so they have some incentive to respond and address my complaint. Funcom has also responded to the recent complaints to the BBB related to the SWL launch...

Below is the e-mail response from the BBB this afternoon:

"Thank you for contacting the BBB regarding your complaint. The BBB is a voluntary dispute resolution and self regulatory organization...

The phone call and the filing online took about 30 minutes. I thought I should do this for the community and I am also irritated with Funcom right now.

I called the North Carolina BBB this morning and they encouraged me to file a formal complaint after explaining the situation and how many customers were affected. Here is what I submitted on the...

Here is the response I received from Funcom Customer Support Sunday afternoon via e-mail, "Hello!

Thank you for contacting Funcom Customer Support!

I'm sorry, but we do not have any information...

Yes, the Cold Flame Nightmare mount was added on January 24th, 2017 as Loyalty Reward and this is documented on AOC's website:...

I just submitted a ticket to Funcom Customer Service:

"Where is the 180 day Loyalty Reward for Age of Conan Members? The last reward (a cold flame nightmare steed) was distributed to subscribers...

This is a scandal as people pre-paid their memberships with the expectation that there would be a new Loyalty Reward every 180 days going forward, as was promised by Funcom. We need to get an answer...