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Ya so... 8 days passed now and no response from customer support. Was hoping to get back into it before buying the new Exile game but if this is how the company operates now id rather not. Was a good...

Thanks for the tip. To fill in the gap, the link you provided is the very tool I used to address my issues.

What is the typical average wait time for customer service response to support tickets? I believe I'm on day 3 waiting for a response.

I did send a ticket in ( many hours ago, still waiting ) how ever after the long grueling wait for the 14 gig download I finally logged in. Prior I logged into the site for "Manage Account" and all...