free lvls for subscription?

I was wondering how soon is the free level every 4 days suppose to begin when you subscribe? I subscribed a few weeks ago and so far only one free level has been granted to me which i couldnt use to till lvl 30 but its been more than 4 days since that one has been used. I thought it suppose to start accumulating after you subscribe? Do i need to complain to support?

You get 1 offline level per 4 sub days.
But - you must now possess a level 70 character before offline levels can be earned on the game account.

For what it matters I only get a free level like every week and a half to two. It's clearly not every 4 days for some people.

Thanks for the reply. I was going to stop my ranger at lvl 30 and start a conquer or barbarian.