Where is the customer service!?

Hi i've been trying to get in touch with customer service for 24 hours, i've made petitions ingame, i've sent several emails but no answer!

All i want is to get my character that i accidently deleted back and im willing to become a premium member again.

Or do i have to become a premium member first to get any support at all?

All the information you need about Customer Service is in this announcement. You can contact them at http://help.funcom.com/

If you have trouble with your ticket, please send a private message to Odonoptera with your six-digit reference number. He won't solve your problem, but he'll be able to see what's wrong and how to get it right.