This FAQ should answer most of the questions on the topic of the planned server merges. If additional information becomes available, we will add it to this FAQ.
When will the server merges happen?
The servers will be merged on 12th of October 2011.
How long will the downtime be?
We plan to have the servers merged within 12 hours.
Will EU players be compensated for this extended downtime?
Yes. Currently active Premium players will get one free day added to their accounts.
Which servers will be merged?
- Crom and Rothat are merged into one PvE server
- Fury and Two Eagles are merged into one PvP server
What happens if several characters with the same name end up on the same server?
This depends on the following conditions and rules:
- Is the character on an still active account?
- If several characters of the same name are all from active accounts, the one with the higher level will keep his name.
- If merged characters have the same level, the one from an account which is registered on a longer time base will keep the name (so 3 month recurring over 1 month recurring).
- If characters are from accounts with the same subscription recurring time, the last login will decide which one keeps the name.
- The other(s) will be prompted with a message at the first attempt to log in with that character stating that a new name must be given to this character.
How will I know if one of my friends had to rename his character after the merge?
If one of your friends had to rename his character, his name in your friendslist will automatically be updated to the new name. But you will have to talk to your friend to find out what his new name is as you won't see his old name in your friendslist.
Please note: after the merge, better check with your friends if they had to rename any of their chars before you start to send /tell information or in-game mails to them. Otherwise it may turn out that you talk to or send in-game mails to another person than you actually intend to.
What happens if two guilds with the same name end up on the same server?
The server of origin will be added to the guild name so all guilds will keep their name but with the name of the server they originated from. A guild has of course the possibility to get their guild name changed again by sending an in-game petition.
What is happening with guild cities when guilds are moved to another server?
Guild cities will be moved to the same playfield and spot they were before. When necessary a new instance will be created. So every merged guild will have access to the same guild city on the new server.
And what will happen with guild battlekeeps?
Since build spots for battlekeeps are limited on each server, all build spots will be cleared and guilds will be reimbursed the resources for their battlekeep. This is to make sure that the guild get the needed resources again and every guild gets the same chance.
How to get the resources reimbursed for a Battlekeep after the merges
After the merges have been done, guildleaders (and only guildleaders) can send an in-game petition to request reimbursement of the needed resources to rebuild the same battlekeep their guild had before the merge. One of our GMs will then contact the guildleader and transfer those resources to the character in-game.
Please note: during the merges, all battlekeep spots will be cleared to give everyone a fair chance to compete for a build spot. So while the resources for the removed battlekeeps will be reimbursed, the actual build spot will be open for any guild to conquer.
Servers that are not merged with another one (Mitra, Asgard and Rage) will NOT get their Battlekeep spots cleared and Battlekeeps will NOT be removed. So there is no need for any resource reimbursement on these servers after the merge.
Will all the items and messages stored in the bank also be moved automatically to the new server?
Yes, all items and messages (including items attached to messages) will be moved with the server merge.
Will all characters of currently inactive accounts also be moved with the merges?
Yes. All characters will be included in the merges.
Will there be a possibility to transfer single characters to another server for free?
Yes. The one-time free option to transfer characters to another server will be available after the server merges have been completed. Every character will be eligible for one free transfer and this offer will be valid for one month after the final server merges have been completed (also see rules below). This transfer will be free of charge and can be used once per character and will be available from your billing pages.
Please note: When using the single character transfer option, your mail is not transferred to the new server, be sure to empty it before transferring.
The following rules apply to this free transfer offer:
- Characters will be eligible for one free transfer to another server in the same territory (EU). This offer for a free transfer is valid until 30 days after the server merge has happened.
- Characters from servers that were not merged (Mitra and Asgard) are also eligible for a free transfer. The exception is Server Rage where not transfers are allowed.
Can a character be transferred from one server ruleset to another (e.g. from a PvE server to a PvP server)?
Yes, that will be possible.
Can a character be transferred from one language server to another (e.g. from an English server to a German server)?
Yes, this will also be possible.
Can a character be transferred from an EU server to an US server?
No, characters will only be able to be transferred to another server in the same territory (EU).
Will it be possible for whole guilds to be transferred to another server after the merge including taking with them their guild city and/or guild battlekeep?
No. Every member of a guild will have to be moved to a new server with the single character transfer option described above. Guild cities and battlekeeps will only be moved or reimbursed with the server merges.
Please note: When using the single character transfer option, your mail is not transferred to the new server, be sure to empty it before transferring. Your guild and city are also not transferred to the new server.
Will the subscription prices for Polish and Russian players be the same as the standard EU subscriptions after the merge?
Existing Polish and Russian accounts still have the chance to purchase Premium Membership at the current prices until the end of the year 2011. After this period the pricing will be adjusted to the regular EU pricing. New Polish and Russian accounts that are created from today on will be charged the regular EU rates.
